info@aquaria-antwerp.be

FAQ

Other brands/items than published?
YES, but we cannot take everything in stock. Eheim, JBL, Aquatlantis, .... are on demand.
Prices & info : info@aquaria-antwerp.be

Spare parts?
YES, many available in stock, other on demand, but not published.
Prices & info : info@aquaria-antwerp.be

When are certain items available again and what will be the price?
Best answer : we do NOT know. We depend on many factors : aircargo, season, quarantine, availability, currency rates, ... .
Check regularly online, the stock is kept up-to-date every 30 minutes.


Can we pay with ecocheques?
No, we only take bancontact, maestro, cash, all credit cards, prepay banktransfer.

Do you take back fish?
We prefer NOT to take back fish. Better to make someone else happy.
 If you have no other place to take the fish, you can LEAVE them FOR FREE.

Aquarium wood?
Wood for aquarium is a natural product. It has NOT been treated with chemicals.
It is recommanded to soak the wood for 2 weeks upto 2 months (depending on the piece) before putting in the fish tank.
During that period the wood will sink slowly, will color the water and the forgotten particles of bark will rot (white film/layer).


Dead fish after purchase?
Please document well (picture, video, ticket number, ticket date, ticket amount) in order to avoid unnecessary discussions. Were are NOT responsable for the transport if it is NOT done by our services.  Every sale can be tracked. No losses in our tank = no refund!
Proof sent before opening the sealed bag is much more credible.